When leaders get uncomfortable, they notice and take a pause. They know that discomfort is where the learning happens. When
Read MoreWhy are you asking people to do what they’re being asked to do? Do you give orders without explaining the
Read MoreSurprises are often unpleasant. As my son has said, “The only good surprise is a party.” Leaders anticipate what might
Read MoreCelebrations and ceremonies have always marked human endeavors. From birthdays to weddings to retirement dinners, people find ways to come
Read MoreOne day, sitting in an airport, I overheard someone chatting with his home office following an apparently successful trip to
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